• Greets all customers promptly; provides timely professional service. • Completes Customer Records (CDIF) promptly and accurately. • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate. • Improve SSI , RDI or any other customer satisfaction related scores • Is accurate and timely in completing paperwork and assigned tasks. • Sells accessories, Insurance and Finance products. • Delivers vehicle to customers in a positive and memorable way. • Maintains composure and courtesy in dealing with customers and fellow employees. • Ensures that work is completed on time and as required • Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation. • Meets or exceeds monthly income and sales goals.
Able to perform multiple tasks effectively. • Empathetic to customers and their problems situations