Preparing Demand Letters to customers Preparing account statement Collection of payments Raising and Sending Receipts to customers once the payment received Attending the customers Queries and Sending mails to customers Resolving customer legal queries by coordinating with legal team. Handling Customers Calls and customer care emails Responsibility of reminding customers regarding the due date for payment. Managing the customers of different categories on regular basis/on demand. Handling Pre Delivery Inspection and attending snag list of customers. Collecting modification work/ snag list from customers for his flat and forward to the concerned person. Handling Registration Formalities. Preparing flat handing over documents to the customer Responsibilities of handing over keys & possession letter to customers. Maintaining customers details in excel sheet (master sheet). Interdepartment co-ordination and Co-ordinating with site team with individual customer flat completion For Fresher’s Training Will be provided
MS Excel, Good communication skills, Customer Service.